Telephone Information

• Service
  The Department of Housing provides all traditional, suite and apartment style residence halls are provided with local telephone service. ResNet provides service and support for these Department of Housing provided phone lines.


• Jack Location / Size
  Traditional- and suite-style residence halls have two active telephone jacks per room each with the same phone number. Apartment style residence halls have one active jack in each bedroom and one active jack in the living room all with the same phone number. Apartments with six or more bedrooms have two active jacks in the living room with two different numbers. Bedrooms A, B and C share one telephone number; the remaining bedrooms share the other.
  
  
  
  The data and telephone jacks in each room are identical in size. Connecting a computer to the telephone jack will render all phones with that phone number inoperable. To resolve, disconnect all computers in the apartment or room and wait a few minutes for the phone service to recover.


• Telephone Usage
  Simply dial "9" followed by the 10 digit local number you wish to call. Toll free calls are made by dialing a "9" followed by "1" and then the 10 digit toll-free number.
  On campus numbers (beginning with 206-, 894- and 385-) call be dialed using just the last 5 digits of the phone number. Example: ResNet, 404-894-0044, may be reached by dialing 4-0044.


• Phone Number
  Your phone number is printed on the key card that you were given during move-in. Alternatively, you may call the ResNet office (or any phone with caller ID) and we'll tell you what your phone number is.


• Long Distance Services
  You must obtain a calling card or some other third party billing service with a toll free or local access number to make long distance calls. ResNet does not offer any long distance services.


• Features
  All telephone lines have Caller ID Deluxe*, Call Waiting, 3-Way Calling and Call Forwarding.
  *A Caller ID capable phone is required for this feature.
  Call Forwarding is included with each residential phone line. To forward calls, dial *74, wait for dial tone, 9, then the 10-digit number where you wish to receive incoming calls. To turn off Call Forwarding, dial #74.


• Private Telephone Line (Additional Line)
  Private telephone lines must be contracted through BellSouth directly. You will be responsible for both the installation fee(s) and the monthly service charge (as well as any long distance) associated with the private line. You can contact BellSouth by calling 404.780.2355.You must obtain a two line telephone, OR obtain a two-line splitter (for free) from any of the Community Housing offices.






Support
Call the ResNet office at 404.894.0044, submit a Help Request, or email us at support[at]resnet.gatech.edu.